Frequently Asked Questions

Below are answers to some frequently asked questions.

Please feel free to contact us if you have any others!

How do I place an order?

Most orders can easily be placed by SMS or email. Please let us know the date of your event, the number of servings, your party theme or ideas for the cake, and if birthday cake, the name. For wedding cake please book an appointment for consultation.

 

Do you have a price list?

We don’t have a price list for our cakes. Our cake prices vary depending on the size and complexity of the design. There is a rough price guide: for birthday cakes, prices start at $4 to $6 per serving. For wedding cakes prices start at $5 to $10 per serving note: a serving is 60grams

 

Can I get a quote over the phone?

Pricing is difficult to determine on the spot. Email is the preferred method of communication for pricing, as there are many details to take into consideration.

 

How do I book my cake?

We require a deposit for booking.

 

How much notice do we need?

Wedding cakes we recommend a month notice, birthday cakes two weeks notice. Urgent cases may be accessible depending on the time frame. Please keep in mind that we do become fully booked on some weekends.

 

How about if I don’t see a flavour I want on your “flavours” page?

Please inquire as we can accommodate and make most cakes, even those not listed.

 

My party had cancelled can I get the refund?

If you decide to cancel your order after the deposit is paid, a full refund will be applicable if the order is cancelled within 7 days from the event. For a short notice period the deposit is non refundable.

 

Do you deliver?

Delivery is available for a fee. Delivery addresses located within zone 1 is $25, zone 2 is $30, and zone 3 is $40.

 

How to store the cake?

Where cakes are covered in sugar paste (or have sugar paste figurines), these should not be refrigerated as this may cause the icing to run due to condensation. Storage of these items should be in a cool dry place out of direct sunlight.